Shipping Policy
Last updated: April 2026
Neutral, Apartment-Friendly Packaging
Every order leaves our warehouse in a plain, unmarked brown box. No logos, no product names, and no mention of "Verdegrowz" anywhere on the outside — perfect for apartment buildings and shared mailrooms.
1. Discreet Packaging
All shipments are dispatched in neutral, unbranded brown cardboard boxes. The shipping label shows only a generic, neutral return address with no reference to gardening, growing, or our brand. Inside, items are securely wrapped without promotional inserts, catalogues or visible product imagery. Invoices and order documents are delivered electronically by email — never attached to the outside of the parcel.
2. Shipping Zones
We currently ship to all 27 European Union member states as well as the United Kingdom, Switzerland, Norway and Iceland. If your country is not listed at checkout, please contact us before ordering.
3. Delivery Times
Orders placed before 14:00 CET on a business day are usually dispatched the same day. Estimated transit times after dispatch:
- Standard delivery: 3–5 business days within the EU
- Express delivery: 1–2 business days within the EU
- UK, CH, NO, IS: 4–7 business days, depending on customs
4. Shipping Costs
Standard shipping starts at €4.90 within the EU. Express options are available at checkout. We offer free standard shipping on EU orders over €75. Exact costs are calculated based on destination and weight and shown before you confirm your order.
5. Tracking
You'll receive a tracking link by email as soon as your parcel leaves our warehouse. Tracking pages display only generic carrier information and do not reveal the contents of the package.
6. Customs & Duties
Shipments within the EU are duty-free. For deliveries to the UK, Switzerland, Norway and Iceland, local import VAT and customs fees may apply and are payable by the recipient. Customs declarations describe the contents in neutral terms (e.g. "indoor gardening equipment").
7. Lost or Damaged Parcels
If your parcel is delayed beyond the estimated transit time, arrives damaged, or is missing items, please email support@verdegrowz.com within 14 days of the expected delivery date. We'll open a claim with the carrier and arrange a replacement or refund as quickly as possible.